Word of the Day: Stimulus Package

Does anyone else blush when they hear Obama use the term “Stimulus Package?” stimulus-packagebmp4

It’s not often that you get to feel good about a corporation and today, I have reason to feel good about two large American conglomerates – UPS and Starbucks. I’d like to share my stories with the hope that other companies will want to emulate these two fine examples of customer service.

UPS – “Ask what Brown can do for you” Their slogan is Kennedy-esque although I never thought they really meant it – until today.

My daughter ordered three pairs of shoes from Zappos to be delivered on the day that she was catching a plane to leave on a semester abroad in AFRICA. She had ordered sneakers, slip-ons and really cute sandals that she simply couldn’t survive the semester without. At 4pm, the package hadn’t arrived and although the UPS on-line tracking said that it was on  its way, we she needed to catch a plane. NOW.

So…even though my daughter is a big girl and could have done this  herself, I called UPS and asked where the darn truck was. They called me back, I met the truck on the other side of town, the driver checked my ID and handed off the package of shoes. ups_truck1

Then…UPS called to make sure that everything was okay. They called me.  Disaster averted, shoes packed, daughter en route to South Africa for semester abroad. Whew.

I celebrated on the way home from the airport at Starbucks where the stoner behind the counter barrista took my order for a “tall, non-fat  latte” and offered me free whipped cream on top. “Most people don’t know this,” he said,  “but you can get free whipped cream on every beverage at Starbucks.” If everything was run like Starbucks and UPS, we wouldn’t need a stimulus package. images1



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7 responses to “Word of the Day: Stimulus Package

  1. nora

    but I never understand why they’d offer whipped cream on a non-fat beverage. kinda like getting french fries and a diet coke, I guess

  2. deirdre wilson

    ok, so i like the first sentence of this so much that i’ve already cornered several people with the question. It cracks me up. But I can’t use it on the monthly On the Web page under the item “From the Blogs”. It might be viewed in poor taste from a family publication. 😉 So I used another line from this posting instead. But I still like the alternative view of a “stimulus package.”

  3. CJ

    Now most of us hadn’t made that connection with the term stimulus package. I like lateral thinking – actually, I guess I like lateral anything, but that’s another story too.

    I agree with you entirely. The sad fact is that most of the businesses that are being bailed out are crap companies run by greedy, self centred fat cats and that’s why they need help in the first place.

    The worst thing is that individuals and decent, well run businesses alike are suffering the most as a result of these greedy b*******s and THEY aren’t getting much help if any at all!

    • cband

      You’re right. The frugal few are punished for the gluttony of the many and then the greedy ones are helped back onto their feet by the feds. Don’t get it. Exploring recipes using local songbirds and house cats.

  4. Perry

    MOM- the cute sandals are so cute, have gotten many compliments, so comfy and are going to wear out by oh say, tomorrow. This summer we can GET MORE to share. Hooray! MISS YOU make sure you get back to me on those bank things plus I want to talk to you xoxoxoxo

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